Dedication in a Difficult Context

Constraints and Dedication as Drivers for Relationship Commitment: An Empirical Study in a Health-Care Context

The objective of this study is to empirically determine the role of constraints and dedication as drivers of relationship commitment as most of the existing work is of a conceptual nature only. We assess how and to which extent these two drivers fit into the established relationships between overall service quality, satisfaction, trust and commitment. Using LISREL, we estimate the conceptual mo...

iii DEDICATION

DEDICATION To

OF THE DISSERTATION ....................................................xv

Dedication Acknowledgments

xvii

Dedication to William A. Gale

I only ever really knew Bill via e-mail, yet he represented one of the most significant academic contacts I’ve ever had. The Good-Turing paper that we collaborated on was definitely one of the most fulfilling high points of my publishing career – apart from any intellectual value it may have, it was more fun than almost anything else I’ve worked on in my professional role. It was a privilege fo...